Frequently Asked Questions

Orders

How can I place my order?

Orders can be placed exclusively through our online store, available on the parqueinfantil.pt website. The entire purchasing process is simple, secure, and can be done conveniently from home.

Why is it necessary to provide a phone number?

Due to the size and weight of the playgrounds, delivery is not carried out by standard parcel services, but by specialized carriers with vehicles equipped with a tail lift.

To ensure an organized delivery without unforeseen events, the carrier will contact you by phone to schedule the most convenient date and time.

This way, we ensure that:

  • You are present at the time of delivery
  • Access to the location is adequate
  • Your playground is delivered safely and on time

Therefore, it is very important that you provide a valid phone number and are available to answer the carrier's call.

If you have any questions about the delivery process, the parqueinfantil.pt team is always available to help.

Can I place my order using a smartphone?

Yes, you can. The parqueinfantil.pt website is fully optimised for mobile devices, allowing you to browse the store and place your order quickly and easily directly from your smartphone or tablet.

Can I specify a billing address different from the delivery address?

Yes, it is perfectly possible to use different addresses for billing and delivery. During the checkout process, you can easily indicate a different delivery address from the billing address, with just a few clicks.

What payment methods are available?

At parqueinfantil.pt we offer several payment methods to make your purchase simple, fast and secure.

You can currently pay for your order using:

  • Multibanco
  • MBWay
  • Payshop
  • PayPal
  • Credit card
  • Bank transfer (pre-payment)

You can find more information about each method on the page dedicated to Payment Methods on our website.

Do I get an order confirmation?

Yes. After completing your purchase at parqueinfantil.pt, an order confirmation will automatically be sent to the email address provided during the purchase process. In this email, you will find a summary of your order and the necessary information to track its progress.

If you don't find the message in your inbox, we recommend checking your Spam or Junk Mail folder as well.

If you still haven't received the confirmation, please contact our customer support service and we will be happy to help you check the status of your order.

Can I change my order details after placing it?

You can change your order details while it is still in the shopping cart and before completing payment.

Once the order is completed, it will no longer be possible to make changes, as the preparation and shipping process begins.
If you have any questions or urgent needs, we recommend contacting the parqueinfantil.pt team as soon as possible.

How long do I have to cancel my order?

You can cancel your order as long as it has not yet been shipped. This means that as long as you have not received shipping confirmation, you can cancel without any problems.

Even if you have already made the payment, there is no need to worry: if the order is cancelled within that period, the amount paid will be fully refunded.

To request a cancellation, simply contact the parqueinfantil.pt team as soon as possible.

Assembly

Can we hire parqueinfantil.pt to install the equipment?

Yes. parqueinfantil.pt offers a professional installation service for playgrounds and other equipment purchased from our store.

Our team can handle the on-site installation, ensuring the equipment is assembled correctly, according to manufacturer instructions, and with all necessary safety conditions.

If you wish to include the installation service with your order, we recommend contacting us before or after your purchase to check availability in your area and provide a quote for the service. You can do this using this form.

Is it necessary to respect a safety distance when installing the playground?

Yes. To ensure safe use, it is important to leave a clear area around the playground.

We recommend maintaining a minimum distance of 2 metres between the equipment and any obstacles, such as trees, walls, hedges or other structures. These elements can interfere with play and increase the risk of accidents.

The distance should be measured from the outermost point of the equipment, such as the most protruding post or the swing's range of motion. This way, children will have enough space to play more safely and freely.

What kind of ground is needed to safely install a playground?

To ensure a safe installation, the playground must be assembled on a flat and stable surface. Grounds with grass or sand, with enough clear space around the structure, are generally the most suitable.

If the ground is harder, such as concrete or another type of rigid pavement, we recommend using safety flooring or suitable shock-absorbing surfaces for play areas.

Before assembly, it is also important to ensure there is sufficient clear area around the playground, allowing children to play safely.

Should I anchor the play structure to the ground?

Yes, we strongly recommend that all playgrounds and swings are anchored to the ground, even if they appear stable. Proper anchoring significantly increases safety and prevents unwanted movement while children are using them.

Anchoring is done using anchoring systems applied to the structure's posts. Depending on the type of anchoring used, these can be discreet or practically invisible after installation.

In general, we advise:

  • Anchoring all main posts to the ground
  • Additional anchoring of ladders and climbing walls (usually with two anchoring points per element)

On each product page, you will find specific instructions on the recommended type of anchoring.

Does the carrier's driver help transport the playground to the installation site?

Delivery is carried out by the carrier to the address provided, usually to the door or the closest possible access point to the property.

Due to logistical and safety reasons, the driver will not be able to transport the equipment to the exact installation location within the property. From the delivery point onwards, transportation to the assembly site will be the customer's responsibility.

We therefore recommend that on the day of delivery, you have assistance available if it is necessary to move the packages to the location where the playground will be installed.